TERMS OF SERVICES

Overview

1. Pawdo.com is a Print on Demand (POD) platform that enables entrepreneurs, artists, and businesses to create and sell custom products without managing inventory or handling fulfillment. By connecting users with a network of high-quality print providers, Pawdo.com offers a wide range of customizable items, seamless integration with e-commerce platforms, and automated printing, packaging, and shipping. With an intuitive design interface and global reach, Pawdo.com provides a hassle-free solution for launching and scaling an online business. Pawdo.com is not a marketplace. We do not host, display, or sell products to end customers. Instead, we operate as a backend fulfillment service provider for Print-on-Demand sellers who use third-party platforms (such as Shopify, Etsy, Amazon, etc.) to sell their products. Our role is limited to receiving orders from sellers, producing and packaging the products, and delivering them directly to the sellers’ customers on their behalf.
2. At Pawdo.com, we care deeply about policies. We believe in transparency, and we are committed to being upfront about our policy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Pawdo.com.
3. By using any Services of Pawdo.com, you are agreeing to be bound by the following terms and conditions (the “Terms of Service”). You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Service before using any of any Services of Pawdo.com.
4. As used in this Terms of Service, “Pawdo.com”, together with “we”, “us”, and “our” means Pawdo.com, and “you”, “Seller” means the User, who uses any of our services as an individual or as a business and any of its affiliates. This policy explains our practices for journeys with Pawdo.com, which we will refer to as the “Site” (which means the website provided by Pawdo.com), “Contents provided by Pawdo.com” (which means the contents, including but not limited to all images, photos, words, and the like as shown in the Pawdo.com website), “Pawdo.com Payments” (which means any payment methods liked to the Pawdo.com website, see “Payment Terms”), Pawdo.com Public Application Program Interface (the “API”), and other services provided by us.
5. At Pawdo.com, we're here to help you take your online business to the next level with our innovative Platform as a Service (PaaS) solution. Our easy-to-use tools make it simple to design beautiful e-commerce websites that include real-time merchandising, flexible pricing, and smooth transaction processing. Whether you're creating an eye-catching storefront or managing your website content, we've got you covered. Let Pawdo.com support you in thriving in the digital marketplace. transform your e-commerce experience today and see your business grow! We will refer to the Site, Contents provided by Pawdo.com, Pawdo.com Payments, the API, and our other services as the “Services”. Any new features or tools which are added to the current Services will also be subject to the Terms of Service. This policy does not apply to the practices of third parties (including other members who sell using the Services or API users) who may also collect or receive data in connection with your use of the Services.

6. By clicking “I Agree”, “Sign Up”, or “Place Order” (or any similar button), you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement, as well as our Privacy Policy. If you do not agree to these terms, you must not use our services. This click-to-accept mechanism constitutes your legal signature under applicable electronic transaction laws, including but not limited to:

   • The ESIGN Act and UETA (United States);
   • The eIDAS Regulation (European Union);
   • The Electronic Transactions Acts of [Australia, Singapore]

   You confirm that:

   • You had the opportunity to review the terms before agreeing.
   • You consent to enter into this agreement electronically.
   • You are authorized to accept these terms on behalf of yourself or the business you represent.

Terms for the use of Account

1. To use the Services, you must register for an Account. To complete your Account registration, you must provide us with your full legal name, business address, phone number, a valid email address, and any other information indicated as required. We may reject your application for an Account, or cancel an existing Account, for any reason, at our sole discretion.
2. You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.
3. You are responsible for keeping your password secure. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by us.
5. You agree not to work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services.
6. You must not transmit any viruses or any codes of a destructive nature.
7. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
8. You understand that your Materials may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. “Materials” means Your Trademarks, copyright content, any products or services you sell through the Services (including description and price), and any photos, images, videos, graphics, written content, audio files, code, information, or other data provided or made available by you or your affiliates to ours or its affiliates.
9. A breach or violation of any of the Terms will result in an immediate termination of our Services.
10. Certain content, products and services available via our Services may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
11. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Termination of Our Services / Closing your Pawdo.com’s Account

1. Overview: You may request the termination of our services at any time. However, in certain situations, we may not allow immediate termination, such as when there are restrictions or unresolved issues on your account or if you have an outstanding balance owed to us. If your account holds any remaining funds, you must withdraw them before the termination process can be completed. We reserve the right to terminate our services at our discretion, with at least two months’ prior notice. Additionally, we may suspend or terminate our services immediately and without prior notice if:

   • You are in serious or repeated violation of this user agreement or fail to comply with applicable laws
   • This user agreement permits us to terminate services without notice.
   • We detect unauthorized access to your account.

   If your account remains inactive for three years, we may also proceed with termination. While we will attempt to notify you beforehand, this may not always be feasible. Should we decide to terminate our services, we will provide notice where possible, along with the reasons for termination and instructions for withdrawing any undisputed funds in your account.

2. Effects of Termination / Account’s closure: Once services are terminated:

   • This user agreement ends immediately, except for any provisions necessary to manage the closure and comply with legal obligations.
   • Pending transactions /orders / work tasks may be canceled, and any special funding balances may be forfeited.
   • Access to our services, platforms, software, and systems may be restricted or revoked.
   • You remain responsible for any outstanding obligations related to your account before termination.
   • Your account information may be retained as required by law.

   Note: We may temporarily hold electronic funds to mitigate risks such as chargebacks, fees, fines, or penalties. Once this period ends, any undisputed funds will be available for withdrawal. If you need assistance regarding funds held after termination, please contact us. If you are managing the account of a deceased or incapacitated user, please reach out to us for support.

3. Service Discontinuation

   • In the event that we discontinue any service, feature, or functionality, we will provide a minimum of two months’ (but no less than 60 days) notice unless:
   • Legal or third-party obligations require an earlier discontinuation.

   Note: Continuing the service poses security risks or significant harm, including financial risk, to us or our users.

General Conditions

1. We reserve the right to refuse services to anyone for any reason at any time.
2. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website through which the service is provided, without express written permission by us.
4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Your Responsibilities

1. You acknowledge and agree to provide public-facing contact information, a refund policy and order fulfillment timelines on your Account.
2. You acknowledge and agree that any contract of sale made through the Services is directly between you and the customer. You are responsible for the creation and operation of your Account, your Materials, the goods and services that you may sell through the Services, and all aspects of the transactions between you and your customer(s). This includes, but is not limited to, authorizing the charge to the customer in respect of the customer’s purchase, refunds, returns, fulfilling any sales or customer service, fraudulent transactions, required legal disclosures, regulatory compliance, alleged or actual violation of applicable laws (including but not limited to consumer protection laws in any jurisdiction where you offer products or services for sale), or your breach of these Terms of Service. You represent and warrant that your Account, your Materials and the goods and services you sell through the Services will be true, accurate, and complete, and will not violate any applicable laws, regulations or rights of third parties. For the avoidance of doubt, We do not operate or control your sales channels or storefronts. You are solely responsible for your own store(s), sales platforms, and customer transactions. Pawdo. only provides fulfillment services in accordance with the orders you forward to us.
3. You are solely responsible for the goods or services that you may sell through the Services (including description, price, fees, tax that you calculate, defects, required legal disclosures, regulatory compliance, offers or promotional content), including compliance with any applicable laws or regulations.
4. You may not use the Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction. You will comply with all applicable laws, rules and regulations (including but not limited to obtaining and complying with the requirements of any license or permit that may be necessary to operate your store or that may be held by you) in your use of the Service and your performance of obligations under the Terms of Service.

Your Responsibilities

1. Overview payment terms
   • To access and use Pawdo.com’s fulfillment services, Seller shall pay in advance for each order. Pawdo.com shall only begin processing and fulfilling an order after your payment has been fully and successfully received.
   • For convenience, we offer a variety of payment methods provided by third parties’ processors, including but not limited to: PayPal, Payoneer, Airwallex, PingPong, Bank transfer…
   • Seller may be required to top up their fulfillment balance on its Pawdo.com’s account using these payment methods. All payments must be made in accordance with the instructions provided on the platform.
2. Prepayment Requirement: All orders must be prepaid. Pawdo.com will not commence production, packaging, or shipping for any order unless sufficient funds are available in the Seller’s fulfillment balance or the payment has been fully cleared.
3. Payment Confirmation: Payments are considered “cleared” only once they are successfully received in Pawdo’s designated account. Delays in third-party processing (e.g., through Payoneer or bank transfer) may affect order timelines. Sellers are encouraged to maintain a sufficient prepaid balance to avoid fulfillment delays.

4. Chargebacks & Disputes: If a chargeback or payment dispute is initiated by the Seller, Pawdo.com reserves the right to:

   • Suspend or delay pending orders;
   • Deduct disputed amounts from the Seller’s future balances;
   • Temporarily freeze the Seller’s account while the issue is under review.
   • charge an administrative fee for handling chargebacks or disputes. Abuse of the chargeback process may result in permanent account suspension.
5. Currency & Fees: All payments must be made in the currency supported by Pawdo.com, as displayed at checkout or in the account dashboard. Currency conversion and transaction fees (if any) charged by third-party providers are the responsibility of the Seller.

Confidentiality

1. “Confidential Information” will include, but will not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary.
2. Each party agrees to use the other party’s Confidential Information solely as necessary for performing its obligations under these Terms of Service and in accordance with any other obligations in these Terms of Service including this Section 6. Each party agrees that it will take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than (i) by or to its employees, agents and subcontractors who must have access to such Confidential Information to perform such party’s obligations hereunder, who each will treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such party that are at least as stringent as those contained herein; or (ii) as required by any law, regulation, or order of any court of proper jurisdiction over the parties and the subject matter contained in these Terms of Service, provided that, if legally permitted, the receiving party will give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information will not include any information that the receiving party can prove: (A) was already in the public domain, or was already known by or in the possession of the receiving party, at the time of disclosure of such information; (B) is independently developed by the receiving party without use of or reference to the other party’s Confidential Information, and without breaching any provisions of these Terms of Service; or (C) is thereafter rightly obtained by the receiving party from a source other than the disclosing party without breaching any provision of these Terms of Service.

Products or Services

1. You expressly understand and agree that, to the extent permitted by applicable laws, we and its suppliers will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of or inability to use the Service or these Terms of Service (however arising, including negligence).
2. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, our partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (a) your breach of these Terms of Service or the documents it incorporates by reference; (b) or your violation of any law or the rights of a third party; or (c) any aspect of the transaction between you and your Customer, including but not limited to refunds, fraudulent transactions, alleged or actual violation of applicable laws (including but not limited to Federal and State consumer protection laws), or your breach of the Terms of Service.
3. You will be responsible for any breach of the Terms of Service by your affiliates, agents or subcontractors and will be liable as if it were your own breach.
4. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
5. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.
6. We reserve the right (but are not obligated) to limit the sales of our products or Services to any person, geographic region or jurisdiction.
7. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
8. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

Your Materials

1. We do not claim ownership of the Materials you provide to us; however, we do require a license to those Materials. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to host, use, distribute, expose, modify, run, copy, store, publicly perform, communicate to the public (including by telecommunication), broadcast, reproduce, make available, display, and translate, and create derivative works of any Materials provided by you in connection with the Services. We may use our rights under this license to operate, provide, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You represent, warrant, and agree that you have all necessary rights in the Materials to grant this license. You irrevocably waive any and all moral rights you may have in the Materials in our favor and agree that this waiver may be invoked by anyone who obtains rights in the materials through the Site, including anyone to whom we may transfer or grant (including by way of license or sublicense) any rights in the Materials.
2. If you owned the Materials before providing them to us then, despite uploading them to your Account they remain yours, subject to any rights or licenses granted in the Terms of Service or elsewhere. You can remove your Account at any time by deleting your Account. Removing your Account does not terminate any rights or licenses granted to the Materials that we require to exercise any rights or perform any obligations that arose during the Term.
3. You agree that we can, at any time, review and delete any or all of the Materials submitted to the Services, although we are not obligated to do so.
4. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to use the names, trademarks, service marks and logos associated with your Store (“Your Trademarks”) to operate, provide, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. This license will survive any termination of the Terms of Service solely to the extent that Pawdo.com requires the license to exercise any rights or perform any obligations that arose during the Term.

Errors, Inaccuracies

1. Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
2. We undertake no obligation to update, amend or clarify information in the Services or on any related website, except as required by law.

Return & Refund

For more detail, please visit our Return & Refund policies here

User Comments, Feedback

1. We welcome any ideas and/or suggestions regarding improvements or additions to the Services.
2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
4. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

DMCA Notice

1. We take copyright seriously. No doubt protecting others' copyrights is also important to us.

2. If you believe that one of our services users is infringing their intellectual property rights, you can send a DMCA Notice to us. Upon receiving a DMCA Notice, we may remove or disable access to the Materials claimed to be a copyright infringement. Once provided with a notice of takedown, the merchant can reply with a counter notification using our form if they object to the complaint. The original complainant has 14 business days after we receive a counter notification to seek a court order restraining the merchant from engaging in the infringing activity, otherwise we restore the material. Here's how to submit a formal notification of intellectual property infringement:

   • Identify the Infringing Material: Clearly specify the copyrighted work or intellectual property that you believe has been infringed; Provide details about the infringing content, such as its location on our platform (e.g., specific URLs, product pages, etc.); If applicable, include registration numbers for your copyrighted work, trademarks, patents, etc.
   • Explain the Infringement: Describe how the content on our platform uses your copyrighted work or/and registered patents or/and trademarks, etc. in a way that constitutes infringement; Be specific about the nature of the infringement (e.g., counterfeit, unauthorized use, reproduction, distribution).
   • Provide Your Contact Information: Include your full name, mailing address, phone number, and email address for us to contact you regarding your report.
   • Declare Good Faith Belief: State that you have a genuine belief that the use of the copyrighted material is not authorized by the copyright owner, their agents, or the law.
   • Accuracy Statement: Declare, under penalty of perjury, that the information provided in your notice is accurate and that you are the rights holder or are authorized to act on behalf of the rights holder.
   • Provide Authorized Signature: Include an electronic or physical signature from the rights holder or their authorized representative.

3. Consequences of Infringement: We take intellectual property rights seriously. Upon receiving a valid infringement notice, we may take the following actions:

   • Remove or Block Access: We may remove or block access to the infringing content on our Site.
   • Terminate Service: In cases of infringement, we may terminate the accounts of the offending users.
   • Suspend any pending financial amount: In case of disputes, we shall suspend any pending financial amounts in connection with your accounts until the disputes are no longer available.
   • Please note: Falsely claiming that material is infringing may have legal consequences.

4. If you believe that content was removed or blocked in error, you may submit a counter-notice to the original complainant. To submit a counter-notice, you must include:

   • Identification of the Removed Content: Clearly specify the removed content and its original location on our website.
   • Good Faith Belief: Declare under penalty of perjury that you believe the removal was a mistake.
   • Your Contact Information: Provide your full name, address, phone number, and email address.
   • Jurisdictional Consent: Agree to the jurisdiction of the Federal Court in the district where our business is located.
   • Your Signature: Include your electronic or physical signature.

5. PREVENTING REPEAT INTELLECTUAL PROPERTY INFRINGEMENT:

   • If we receive repeated notices that a Seller has infringed others’ intellectual property without permission, we may terminate the Seller’s account at our own decision, regardless of how many complaints/reports are involved. Our software contains a mechanical process for keeping track of repeat violators of intellectual property rights of others, and determining when to suspend or terminate a Seller’s account.
   • You must have rights of the image you want to upload and print.
   • Offensive images are not allowed to be uploaded. Please do not upload images containing explicit sexual content, racist, homophobic, or other ignorant themes, or any images that contain disparaging remarks about other people or companies.
6. Any issues (legal or otherwise) that arise from the creation of our products displaying your uploaded image you are 100% responsible for. Any images uploaded to create custom items are the responsibility of the person who uploaded them. We are not liable for any damages due to copyright infringement or the use of restricted images on our products. Please examine your design carefully and know what you are uploading before using the Site’s mock-up to create products.
7. You reserve all rights to your Materials. You may delete a product at any time. We do not gain any rights to your images when you upload them other than to reproduce on-demand the design for the intended product.
8. We reserve the right to refuse to print/create products with images that violate our upload notices.
9. We reserve the right to remove product designs without notice from anywhere on the website that is in violation of our notices.

Trademark and other Intellectual Property rights infringement Notice

1. We can’t speak on behalf of intellectual property owners, nor are in a position to offer legal advice or make legal determinations whether a shop’s content infringes someone else’s intellectual property.
2. We will remove material cited for alleged intellectual property infringement when provided with a report that complies with our policies.

Privacy and Data Protection

Our use and collection of personal information is governed by our Privacy Policy here. Our use and collection of customer personal information is further governed by our Data Processing Addendum.

Tax and Financial Responsibilities

You are responsible for understanding and fulfilling their tax obligations. We may withhold taxes if required by law.

Accessibility Statement

1. At Pawdo.com we are committed to providing an accessible and inclusive online experience for all users, including individuals with disabilities. We strive to comply with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
2. We continuously improve our website to support screen readers, keyboard navigation, alternative text for images, and sufficient color contrast. While we aim for full accessibility, some third-party content may not yet meet these standards.
3. If you encounter any accessibility issues or need assistance, please contact us at [email protected].

Indemnification / Disclaimers

1. You shall indemnify, defend and hold harmless to us and our affiliates, employees, officers, directors, and agents from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, costs and expenses (including attorneys’ fees) which arise out of or relate to (i) any content submitted or posted by Seller, (ii) Seller’s use of, or connection with, our website, (iii) Seller’s violation of any of the terms of this Agreement or the Terms of Service, or (iv) Seller’s violation of any rights of a third party. To secure Seller’s prompt and complete payment and performance of any and all present and future indebtedness, obligations and liabilities of Seller to us, including with respect to any indemnification arising out of the Agreement or the Terms of Service, Seller hereby grants us a security interest in all proceeds of the merchandise (including Seller Profits and insurance proceeds). We shall be entitled to all applicable rights and remedies of a secured party under applicable law.
2. IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE TERMS OF SERVICE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT OTHERWISE OWED TO SELLER AS SELLER PROFIT.
3. Limitation of Liability: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL WE TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE PRICE OF THE PRODUCTS IN DISPUTE, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). THE FOREGOING LIMITATIONS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
4. Exploiting system vulnerabilities: We preserve the right to deal with individuals and organizations that intentionally exploit system vulnerabilities in order to usurp benefits. Individuals and organizations who have intentionally exploited the system vulnerabilities of we are obligated to recover the damage caused. Damage includes, but is not limited to, the categories listed below: Loss of money and other benefits; System interruption; The damage caused by d.d.o.s. and other forms of attack.

5. Intellectual Property & Content Responsibility:

   • Intellectual Property: Our Site offers a wide range of sample products that are uploaded and published frequently. Due to the high volume of products and our limitation of resources, we cannot fully verify or control the intellectual property rights associated with all images, designs, or content displayed on our website. If any sample product inadvertently contains copyrighted material or other intellectual property owned by a third party, it is unintentional. If you believe any content infringes on your rights, please contact us at [email protected], and we will promptly review and take necessary actions, including removal of the content. We understand that Intellectual Property rights are important, and we strictly respect such rights to avoid any disputes against third parties' rights. Thus, if you identify any content on our store that may allegedly infringe upon any Intellectual Property rights, we encourage you to send a formal Notice or a Cease and Desist (C&D) letter to our Legal Representatives at [email protected]. Taking this step can help resolve potential disputes amicably and efficiently, preventing serious legal actions that may result in increased costs and complexities for all parties involved. Additionally, our store allows customers to customize products by uploading images, text, or other content. By using this feature (also known as “Customization Process”), you confirm that you have the legal right to use any content you submit. Pawdo.com is not responsible for any legal claims, copyright infringement, or trademark violations arising from buyer-submitted content. The buyer assumes full liability for any intellectual property disputes related to their uploaded content.
   • Content: All content displayed on our Site, including but not limited to product images, descriptions, pricing, and other related information, is provided for informational and reference purposes only. The final product details, content, and pricing are solely determined/customized by you through your customization choices via the Customization Process before checkout. You must complete the customization process before proceeding to payment to us. If Customization Process is not completed, the product will not be available for purchase and only for your information of reference. By finalizing the customization process and completing payment, the buyer expressly acknowledges and agrees that they bear full and exclusive responsibility for all content uploaded, including images, text, and designs. The buyer further agrees to release and fully indemnify Pawdo.com and its affiliates from any and all liability, claims, damages, or disputes arising directly or indirectly from the use, publication, or distribution of such content. The actual color, appearance, and details of the product received may differ from the images displayed on our website or those uploaded and previewed by the buyer during the Customization Process. These differences are inherent in the production and printing process and do not constitute a defect or misrepresentation by Pawdo.com. As such, Pawdo.com shall not be held liable for any such variations.

6. Manufacturing & Shipping & Warranties:

   • All manufacturing and shipping services are fulfilled by independent third-party providers. As such, Pawdo.com does not directly control the production timeline, shipping duration, or potential delivery issues. If your payment has been successfully processed but you have not received your product, or if you encounter any issues with your order, please contact our customer service team within 60 calendar days from the fulfillment date for assistance. Requests after this period will not be processed.
   • Our shipping partners and their internal systems retain shipment records for only 60 calendar days from the date such shipment order (the ordered) product) is received by you. Therefore, it is important to keep in mind that any claims or issues reported beyond this 60-day period may NOT be traceable and NOT eligible for support (also known as “our limitations”). By accepting Pawdo.com’s services, you acknowledge and accept our limitations on order tracking and dispute resolution and therefore, Pawdo.com shall not bear any responsibilities regarding our limitations and any damages or liabilities regarding our limitations
   • YOUR USE OF OUR SERVICE IS AT YOUR SOLE RISK. OUR SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING A BUYER’S RIGHT TO RETURN MERCHANDISE AND OBTAIN A REFUND TO THE EXTENT DESCRIBED IN OUR RETURN POLICY, WE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO ANY CAMPAIGN, MERCHANDISE OR SERVICE, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
7. Legal Risk: While we make every effort to comply with intellectual property laws, there is an inherent risk that third-party copyrighted material may unintentionally appear on our website. If a legal claim arises due to an image or design published on our store, we will take appropriate action as required by law. We highly recommend solving the disputes via negotiation before taking strictly and costly legal actions in any jurisdictions.
8. Cancellation, Refunds & Exchanges: If upon delivery of the product you feel that your order was incorrect, such as the wrong color, item size, or design, please email us at our customer services within 30 days of your delivery. Claims will be handled on a case-by-case basis. Other than where goods are faulty, you have no right to cancel any order or return any goods, and all orders are final.
9. Mobile/International Use: Our services may be accessed via mobile devices and in different regions worldwide. However, we do not guarantee that our services will be available, compatible, or function optimally in all locations or on all devices. You are responsible for ensuring that your device and internet connection meet the necessary technical requirements. If you use our services while traveling or from an international location, you acknowledge that availability, performance, and legal regulations may vary based on your location. You are responsible for complying with all applicable local laws and any additional charges, such as roaming fees or data costs, incurred from your mobile or internet provider. We are not liable for any disruptions, delays, or limitations in service caused by network restrictions, government regulations, or technical issues beyond our control. If you experience difficulties accessing our services internationally, please contact our support team for assistance.

Modifications to The Services & Prices

1. • Prices for using the Services are subject to change anytime without notice from us. Such notice may be provided at any time by posting the changes to the Site or the administration menu of your Account via an announcement.
   • We reserve the right at any time, and from time to time, to modify or discontinue, the Services (or any part thereof) with or without notice.
   • We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
   • If we make a material change to the Terms of Service that adversely affects your rights under the Terms of Service or your use of our Services in a material way, we will notify you in advance (unless the change relates to legal requirements or to prevent abuse of our Services, among other things).

Governing Law & Jurisdiction

These Terms of Service and any related agreements for the provision of Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You agree that any disputes arising out of or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

CONTACT US

If you have any questions about the Terms, please email us at [email protected]