RETURN & REFUND POLICY – PAWDO.COM

This policy applies to all orders fulfilled through Pawdo.com’s system. Return and refund requests are accepted only under circumstances directly resulting from:

• - Production errors
• - Shipping carrier issues
• - Fulfillment or system-related failures

Cases not eligible for support:

• - Incorrect design and product submissions by sellers
• - Invalid or incomplete shipping addresses
• - Buyer dissatisfaction with the look of the product (if printed correctly)
• - Products that have been used, worn, or washed
• - Buyer changed mind or ordered incorrectly
• - Tracking marked "Delivered" without carrier evidence of misdelivery

All return/refund requests about misprinted/damaged/defective/incorrect items must be submitted within 14 calendar days after the product is received. Requests after this period will not be processed.

Note: Minor color and size variations due to the printing process are expected. Size deviations of 1-2 inches may occur

Required evidence within 14 days after the product is received:

• - Clear photos of the issue
• - Visible shipping label with tracking number
• - Photos of packaging (particularly if damaged)
• - Detailed description of the issue
• - Unboxing video (highly encouraged)

Upon verification, Pawdo.com will reproduce items within 2-4 Business days or refund the base fulfillment cost to the seller’s Pawdo.com balance.

• - Orders can be canceled only if they have not yet entered the "Awaiting Process" stage.
• - Once production has started, cancellation or modification is impossible unless automatically rejected due to invalid artwork or incorrect address.

Refund or replacement is supported in the following cases:

• - US orders: Not delivered within 45 business days after fulfillment
• - International orders: Not delivered within 60 business days after fulfillment

If tracking shows no update for an extended period, the order is considered “at risk of being lost” and eligible for support if:

• - No tracking updates for 7 consecutive business days
• - No response from the shipping carrier about package location
• - No updates from customs

In such situations, sellers can request:

• - A refund
• - A replacement item

If tracking marks an order as "Delivered" but it arrived late (after 45 business days in the US, or 60 business days internationally):

• Pawdo.com does not automatically provide refunds.

Case-by-case resolution possible if:

• - Customer refused the package due to delay
• - Seller refunded or canceled the order prior to tracking update
• - Clear evidence of negative customer experience due to delay

Pawdo.com does not offer refunds/replacements for orders confirmed as "Delivered" unless the shipping carrier officially confirms:

• - Delivery to the incorrect address
• - Parcel was lost after delivery

Sellers should direct buyers to contact shipping carriers for delivery proof (GPS coordinates, delivery photos, or signed receipts).

For return&refund policy inquiries, please contact us at: [email protected]